Help
KegMetrics Support
Contact us
Email support@kegmetrics.com with your question and the email address on your KegMetrics account.
Account or password trouble? Email us and we'll help you get back in.
Frequently asked questions
How do I get started?
Download KegMetrics from the App Store, create an account with your email and a password, and add your brewery. You can start scanning keg barcodes with your iPhone camera right away.
How does the free trial work?
KegMetrics is free to download and includes a 14-day solo trial, so you can try it on your own before buying Pro.
How do I buy Pro, and what does it include?
KM2 Pro is a one-time in-app purchase per seat, bought in the app through Apple. The current price is shown in the app and on the App Store. Pro adds:
- Team use for a brewery of up to 4 members, each with their own Pro seat
- Sync between devices
- The desktop and browser admin version, using the same account
I got a new iPhone. How do I get Pro back?
Pro is tied to your KegMetrics account. Sign in with the same account on your new device. If Pro doesn't show up, email us.
How do I invite teammates?
With Pro, a brewery can have up to 4 members. Invite teammates with a QR code from the app, and they scan it with KegMetrics on their own iPhone. Each member needs their own Pro seat.
How do I sign in on a desktop or in a browser?
The desktop and browser admin version is part of Pro. Sign in there with the same email and password you use in the app. Email support@kegmetrics.com if you need the link.
I forgot my password.
Email support@kegmetrics.com from the address on your account and we'll help you reset it.
How do I delete my account or data?
In the app, go to Profile, choose Delete Account, and type DELETE to confirm. This removes your account, its sessions, and its pairing and device records, and clears KegMetrics data on that device.
If you're the brewery admin and other members remain, the longest-standing member becomes admin and the brewery's shared data stays with the brewery. For help deleting your brewery's data, email us.
Deleting your account doesn't refund Pro. To request a refund, use Apple's reportaproblem.apple.com.
Read our Privacy Policy to see what we collect and how we use it.